Gym Operations Lead & Member Experience Coach

Planet Fitness - PF Baseline Fitness; LaPlace (LA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Free gym membership for self and one家族

Health, Dental and Vision Insurance

Short-term Disability Insurance

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist with staff training, front desk duties, member check-ins, tours, and supporting the Club Manager.

The role emphasizes customer service excellence, teamwork, and maintaining a welcoming club image through active participation in cleanliness, marketing support, and inventory management.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answer calls, assist with questions, take info calls.
• Assist with member check-ins, sign-ups, cancellations, and updating member account information.
• Provide gym tours and meet potential members.
• Assist in managing marketing promotions and inventory.
• Assist team management and support Club Manager as needed.
• Ensure adherence to company policies and maintain club image.
• Oversee cleanliness and appearance of gym.
• Assist in ordering supplies and tracking reports.

Skills

Customer service

Communication

Leadership

Organization

Computer literacy

Honesty and work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist with staff training, front desk duties, member check-ins, tours, and supporting the Club Manager.

The role emphasizes customer service excellence, teamwork, and maintaining a welcoming club image through active participation in cleanliness, marketing support, and inventory management.