Member Experience Lead: Gym Front Desk & Staff Coach

ComForCare Home Care (Raleigh, NC); New Iberia (LA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in New Iberia, LA seeks a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist in staff training, manage front desk duties, and support the Club Manager to uphold service quality and cleanliness.

The role emphasizes strong customer service, leadership, and effective communication within a busy gym environment.

Qualifications

• Honesty and good work ethic required.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Front desk tasks: answer calls politely, take information calls, assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Show potential members gym tours and address member service issues.
• Provide backup support to Club Manager and help enforce company policies.

Skills

Strong customer service skills

Strong communication

Leadership skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness in New Iberia, LA seeks a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist in staff training, manage front desk duties, and support the Club Manager to uphold service quality and cleanliness.

The role emphasizes strong customer service, leadership, and effective communication within a busy gym environment.