Member Experience Lead

Planet Fitness - PF Baseline Fitness; Saint Paul (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

Job summary

Planet Fitness - PF Baseline Fitness is looking for a full-time Team Lead to oversee gym operations and ensure a positive member experience. Responsibilities include training staff, managing front desk tasks, and ensuring compliance with company policies.

The ideal candidate possesses strong customer service, communication, and leadership skills. The role requires physical engagement and interaction with customers, along with administrative duties related to inventory and marketing efforts.

Qualifications

• Strong customer service skills required.
• Must have strong communication, organizational, and leadership skills.
• Must be able to lift up to 50 lbs occasionally.

Responsibilities

• Assist in training and developing staff.
• Ensure all staff provide great customer experience.
• Manage front desk tasks including member check-ins and queries.
• Assist with team management and support Club Manager.
• Oversee cleanliness and appearance of the gym.

Skills

Customer Service

Communication

Problem Solving

Leadership

Organizational Skills

Tools

Basic Computer Proficiency

Job description

Planet Fitness - PF Baseline Fitness is looking for a full-time Team Lead to oversee gym operations and ensure a positive member experience. Responsibilities include training staff, managing front desk tasks, and ensuring compliance with company policies.

The ideal candidate possesses strong customer service, communication, and leadership skills. The role requires physical engagement and interaction with customers, along with administrative duties related to inventory and marketing efforts.