Member Experience & Front Desk Lead

ComForCare Home Care (Raleigh, NC); Marshfield (WI); Vor Ort; USD 17.000 - 25.000; Vollzeit

Benefits dieser Stelle

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Zusammenfassung

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee daily gym operations and ensure an outstanding member experience. You will lead front desk activities, train staff, and support the Club Manager to maintain excellent service and a clean, welcoming environment.

You will supervise member check-ins, assist with tours, and coordinate with staff on promotions and daily tasks. This full-time supervisory role emphasizes customer care, teamwork, and adherence to company

Qualifikationen

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Aufgaben

• Assist in training and developing staff.
• Assist in member service oversight ensuring staff provide great customer experience.
• Handle front desk tasks: answer calls, take information calls, assist with member check-ins, sign-ups, cancellations, and update member information.
• Greet potential members and provide gym tours.
• Assist with member service issues and questions.
• Provide backup support to Club Manager and assist in team member management.
• Ensure adherence to company policies and procedures.
• Maintain a positive image for the club and oversee gym cleanliness and appearance.
• Assist in marketing efforts and training on current promotions.
• Assist in ordering supplies and keeping inventory; track reports.

Kenntnisse

Honesty and good work ethic

Strong customer service skills

Strong communication, organizational &

Jobbeschreibung

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee daily gym operations and ensure an outstanding member experience. You will lead front desk activities, train staff, and support the Club Manager to maintain excellent service and a clean, welcoming environment.

You will supervise member check-ins, assist with tours, and coordinate with staff on promotions and daily tasks. This full-time supervisory role emphasizes customer care, teamwork, and adherence to company