Member Experience Lead — Gym Operations

ComForCare Home Care (Raleigh, NC); LaPlace (LA); On-site; USD 30,000 - 46,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness in LaPlace, LA is seeking a Team Lead to help oversee gym operations and support the Club Manager. The role focuses on delivering a positive member experience, training staff, and managing front desk activities and member interactions.

The ideal candidate demonstrates strong customer service, leadership, and communication skills, and participates in marketing, inventory, and daily operations to maintain a welcoming club environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk duties including answering phones politely and assisting with inquiries.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Greet potential members and provide gym tours.
• Assist with marketing efforts and ensure staff are trained on promotions.
• Assist in ordering supplies and maintaining inventory.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in LaPlace, LA is seeking a Team Lead to help oversee gym operations and support the Club Manager. The role focuses on delivering a positive member experience, training staff, and managing front desk activities and member interactions.

The ideal candidate demonstrates strong customer service, leadership, and communication skills, and participates in marketing, inventory, and daily operations to maintain a welcoming club environment.