Member Experience Lead – Gym Front Desk & Ops

ComForCare Home Care (Raleigh, NC); Apple Valley (MN); Vor Ort; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Zusammenfassung

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to supervise daily gym operations and enhance the member experience. You will train staff, oversee front desk activities, and assist in member check-ins, sign-ups and questions.

The role emphasizes strong communication, leadership, and customer service, with duties including tours for prospective members and maintaining a clean, welcoming environment.

Qualifikationen

• Honesty and strong work ethic.
• Excellent customer service skills.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency.

Aufgaben

• Assist in training and developing staff.
• Oversee member service to ensure excellent customer experience.
• Handle front desk tasks: answer calls, take information, and assist with questions.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Lead gym tours for potential members and promote services.
• Support club manager and help maintain a positive club image.
• Ensure cleanliness and appearance of the gym and enforce company policies.

Kenntnisse

Customer service

Communication

Leadership

Basic computer skills

Jobbeschreibung

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to supervise daily gym operations and enhance the member experience. You will train staff, oversee front desk activities, and assist in member check-ins, sign-ups and questions.

The role emphasizes strong communication, leadership, and customer service, with duties including tours for prospective members and maintaining a clean, welcoming environment.