Gym Operations & Member Experience Lead

Planet Fitness - PF Baseline Fitness; Crystal (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Employee Appreciation Program

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to assist in overseeing daily gym operations and ensuring a positive member experience. This full-time supervisory role supports Club Manager and guides front desk staff and programs.

You will train staff, oversee member services, handle check-ins, sign-ups, and questions, and help manage inventory, marketing promotions, and cleanliness.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk tasks: answer calls, take info calls, assist check-ins and sign-ups.
• Meet potential members and provide gym tours.
• Assist with team management and backup to Club Manager.
• Ensure adherence to company policies and maintain a positive club image.
• Assist overseeing cleanliness and appearance of gym.
• Assist with marketing promotions and staff awareness.
• Assist in ordering supplies and keeping inventory.

Skills

Customer service

Leadership

Communication

Computer basics

Job description

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to assist in overseeing daily gym operations and ensuring a positive member experience. This full-time supervisory role supports Club Manager and guides front desk staff and programs.

You will train staff, oversee member services, handle check-ins, sign-ups, and questions, and help manage inventory, marketing promotions, and cleanliness.