Gym Team Lead: Member Experience & Front Desk Leader

ComForCare Home Care (Raleigh, NC); Lakeville (MN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Free membership

Health insurance

Dental insurance

Vision insurance

Advancement opportunities

Dollars for Scholars Program

Employee appreciation

Job summary

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to oversee gym operations and ensure a positive member experience. The role includes supervising front desk tasks, assisting in staff training, and maintaining cleanliness and a professional image of the club.

You will support the Club Manager, manage member check-ins, sign-ups and inquiries, and contribute to marketing and promotional efforts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure a great customer experience.
• Handle front desk tasks: answer calls, assist questions and guide members.
• Assist in member check-ins, sign-ups, cancellations, and updating member info.
• Greet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Support Club Manager with backup duties as needed.
• Ensure adherence to company policies and procedures.
• Help maintain a positive club image and cleanliness.
• Assist in marketing efforts and training on promotions.
• Order supplies, track inventory and reports.

Skills

Honesty and integrity

Customer service skills

Communication and leadership

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to oversee gym operations and ensure a positive member experience. The role includes supervising front desk tasks, assisting in staff training, and maintaining cleanliness and a professional image of the club.

You will support the Club Manager, manage member check-ins, sign-ups and inquiries, and contribute to marketing and promotional efforts.