Gym Operations Team Lead - Front Desk & Member Experience

Baseline Fitness; Saint Paul (MN); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Free Membership for self and one or a–

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to assist in gym operations and deliver an exceptional member experience. You will train staff, supervise front desk duties, and support member services to resolve questions and issues.

Responsibilities include handling check-ins, sign-ups, cancellations, tours, and account updates, while ensuring policy adherence and maintaining a positive club image.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills are essential.
• Excellent communication and organizational abilities are required.

Responsibilities

• Assist in training and developing staff.
• Oversee member service and front desk operations for a positive experience.
• Handle member check-ins, sign-ups, cancellations, and account updates.
• Greet potential members and provide gym tours.
• Support Club Manager and ensure policy adherence.

Skills

Strong customer service skills

Strong communication

Leadership skills

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness in Minnesota is seeking a Team Lead to assist in gym operations and deliver an exceptional member experience. You will train staff, supervise front desk duties, and support member services to resolve questions and issues.

Responsibilities include handling check-ins, sign-ups, cancellations, tours, and account updates, while ensuring policy adherence and maintaining a positive club image.