Gym Operations Lead — Member Experience & Free Membership

Planet Fitness - Baseline Fitness; St. George (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Team Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in St. George, LA is seeking a team member to assist in overseeing gym operations and front desk tasks to ensure a positive member experience.

You will help train staff, answer calls, signups, tours, and support member accounts, while maintaining cleanliness, promoting promotions, and inventory tracking. This role emphasizes customer service and team collaboration in a gym setting.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in overseeing gym operations to ensure positive member experience.
• Very involved in front desk tasks: answering calls, taking info calls, member check-ins, sign-ups, cancellations, updating accounts.
• Greet potential members, provide tours, facilitate member service issues.
• Support staff training and backup management of Club Manager; maintain cleanliness and appearance.
• Aid in marketing efforts and inventory reporting; assist with supplies.

Skills

Customer service

Communication

Listening

Problem solving

Diplomacy

Job description

Planet Fitness - Baseline Fitness in St. George, LA is seeking a team member to assist in overseeing gym operations and front desk tasks to ensure a positive member experience.

You will help train staff, answer calls, signups, tours, and support member accounts, while maintaining cleanliness, promoting promotions, and inventory tracking. This role emphasizes customer service and team collaboration in a gym setting.