Front Desk Member Experience Specialist

Midwest Fitness Partners; Fort Mitchell (KY); On-site; USD 30,000 - 40,000; Full time

Job summary

Midwest Fitness Partners in Fort Mitchell, Kentucky is looking for a Member Services Representative to enhance member experiences through exceptional customer service. The role includes greeting members and guests, handling front desk tasks, and addressing member inquiries directly.

Candidates should have a customer service background, CPR certification, and a passion for fitness. Punctuality and a positive attitude are essential, as is the ability to assist with maintaining club cleanliness.

Qualifications

• Customer service background preferred.
• CPR and AED certified.
• A passion for fitness and health.
• Punctuality and reliability is a must.

Responsibilities

• Greet members, prospective members and guests.
• Handle all front desk activities including answering phones.
• Facilitate updates to member accounts.
• Assist in maintaining the neatness and cleanliness of the club.

Skills

Customer service background

Exceptional customer service skills

Basic computer proficiency

Ability to empathize

Strong listener

Upbeat and positive attitude

Education

High School diploma/GED equivalent

Job description

Midwest Fitness Partners in Fort Mitchell, Kentucky is looking for a Member Services Representative to enhance member experiences through exceptional customer service. The role includes greeting members and guests, handling front desk tasks, and addressing member inquiries directly.

Candidates should have a customer service background, CPR certification, and a passion for fitness. Punctuality and a positive attitude are essential, as is the ability to assist with maintaining club cleanliness.