Member Experience Lead: Elevate Service & Retention

EōS Fitness; Las Vegas (NV); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Free membership for you and a family member

Discounted Personal Training

Employee referral program

Daily Pay offered

401(k) with Company matching

Health, dental, and vision insurance

Job summary

A fitness company in Las Vegas seeks a Member Experience Manager to enhance member experiences, resolve concerns, and lead the front desk team. Candidates should have a strong background in customer service, exceptional communication skills, and the ability to thrive in a fast-paced gym environment. The role offers competitive hourly pay with benefits, including free membership and health options.

Qualifications

• Proven experience in customer service or front-line leadership in fitness, hospitality, or service industry.
• Strong organizational skills and attention to detail.
• Ability to work in a gym setting and communicate effectively.

Responsibilities

• Identify ways to enhance the member experience.
• Serve as the first point of contact for member concerns.
• Support member retention through engagement strategies.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Organizational skills

Ability to multitask

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

A fitness company in Las Vegas seeks a Member Experience Manager to enhance member experiences, resolve concerns, and lead the front desk team. Candidates should have a strong background in customer service, exceptional communication skills, and the ability to thrive in a fast-paced gym environment. The role offers competitive hourly pay with benefits, including free membership and health options.