Member Experience Lead - Retention & Service Excellence

EōS Fitness; Houston (TX); On-site; USD 17,908 - 20,664; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Employee referral program

401(k) with company matching

Group health, dental, and vision insurance

Job summary

A fitness organization in Houston is seeking a Member Experience Manager to enhance customer service and support member retention. This role involves leadership, problem-solving, and collaboration with gym departments. Candidates should have a background in customer service, strong communication skills, and the ability to manage member relationships effectively. This part-time position offers competitive pay and benefits including free membership and health insurance.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.
• Must obtain a CPR certification within 30 days of employment.

Responsibilities

• Develop a team that delivers exceptional customer experience and hits business objectives.
• Serve as the first point of contact for member concerns.
• Support member retention through developing and executing strategies to engage members.

Skills

Customer service

Leadership

Communication

Problem-solving

Organizational skills

Attention to detail

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

A fitness organization in Houston is seeking a Member Experience Manager to enhance customer service and support member retention. This role involves leadership, problem-solving, and collaboration with gym departments. Candidates should have a background in customer service, strong communication skills, and the ability to manage member relationships effectively. This part-time position offers competitive pay and benefits including free membership and health insurance.