Member Experience Lead: Front Desk & Retention

SupportFinity™; Henderson (NV); On-site; USD 22,041 - 24,796; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

401(k) with company matching

Health, dental, and vision insurance

Job summary

SupportFinity™ in Henderson, Nevada is seeking a Member Experience Manager dedicated to delivering exceptional service. You will manage front‑desk operations, support member retention, and lead a team focused on ensuring a welcoming environment.

Ideal candidates possess strong customer service experience and leadership skills, with a focus on building relationships and tackling challenges head-on. Benefits include competitive pay, free membership, and various health options.

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in the fitness, hospitality, or service industry.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast‑paced, customer‑facing environment.
• Knowledge of fitness industry operations, including membership management and billing processes.

Responsibilities

• Enhance the member experience and resolve service issues.
• Handle member complaints professionally and empathically.
• Develop and execute strategies for member retention.
• Monitor trends in member satisfaction and provide actionable insights.

Skills

Customer service experience

Leadership skills

Communication skills

Problem-solving abilities

Organizational skills

Tools

Fitness management software

Microsoft Office Suite

Job description

SupportFinity™ in Henderson, Nevada is seeking a Member Experience Manager dedicated to delivering exceptional service. You will manage front‑desk operations, support member retention, and lead a team focused on ensuring a welcoming environment.

Ideal candidates possess strong customer service experience and leadership skills, with a focus on building relationships and tackling challenges head-on. Benefits include competitive pay, free membership, and various health options.