Member Experience Leader — Elevate Service & Retention

EōS Fitness; Phoenix (AZ); On-site; USD 17,908 - 20,664; Part time

Benefits offered by this job

Free membership for employee and family member

Discounts on Personal Training and merchandise

401(k) with company matching

Health, dental, and vision insurance

Job summary

A leading fitness company in Phoenix is looking for a part-time Experience Manager. You will enhance member satisfaction, lead a customer-focused team, and ensure smooth operations within the gym. The ideal candidate has a background in customer service, excellent communication skills, and a commitment to fostering a positive community. This role offers competitive pay, flexible scheduling, and a welcoming team environment.

Qualifications

• Proven experience in customer service or front-line leadership required.
• Strong organizational skills and attention to detail needed.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Identify ways to enhance member experience.
• Handle member concerns and ensure quick resolutions.
• Monitor member satisfaction trends and provide insights.

Skills

Customer service experience

Excellent communication skills

Multitasking ability

Organizational skills

Proficiency in fitness software

Tools

Microsoft Office Suite

Fitness management software

Social media platforms

Job description

A leading fitness company in Phoenix is looking for a part-time Experience Manager. You will enhance member satisfaction, lead a customer-focused team, and ensure smooth operations within the gym. The ideal candidate has a background in customer service, excellent communication skills, and a commitment to fostering a positive community. This role offers competitive pay, flexible scheduling, and a welcoming team environment.