Member Experience Lead: Elevate Service & Retention

Eosfitness; Hurst (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Competitive pay plus vacation, holiday, and sick pay

401(k) + Company matching

Job summary

EōS Fitness in Hurst, Texas, is seeking a leader to develop a team dedicated to exceptional customer experiences. This role centers on enhancing member satisfaction, addressing concerns, and implementing effective retention strategies. Candidates should have a passion for fitness and proven leadership skills to inspire team success.

Benefits include a free membership for you and one family member, competitive pay, and various other perks such as a 401(k) with company matching. Join us and make a difference in the fitness community!

Qualifications

• Proven experience in customer service or front-line leadership, preferably in fitness or hospitality.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.

Responsibilities

• Enhance the member experience.
• Serve as the point of contact for member concerns.
• Monitor trends in member satisfaction.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Organizational skills

Proficiency in fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Hurst, Texas, is seeking a leader to develop a team dedicated to exceptional customer experiences. This role centers on enhancing member satisfaction, addressing concerns, and implementing effective retention strategies. Candidates should have a passion for fitness and proven leadership skills to inspire team success.

Benefits include a free membership for you and one family member, competitive pay, and various other perks such as a 401(k) with company matching. Join us and make a difference in the fitness community!