Member Experience Lead - Elevate Satisfaction & Retention

EōS Fitness; Peoria (AZ); On-site; USD 25,485 - 28,240; Part time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training and merchandise

Daily Pay offered

Group Health, dental, and vision

401(k) with company matching

Personal education growth options

Job summary

EōS Fitness in Peoria, Arizona, seeks a dedicated professional to develop a team that delivers exceptional customer experiences and meets business objectives. Responsibilities include enhancing member satisfaction, resolving issues, and collaborating with management to improve service quality.

The ideal candidate is experienced in customer service or leadership, possesses strong communication and organizational skills, and is familiar with the fitness industry. Benefits include competitive pay, free membership, and comprehensive health benefits.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to thrive in a fast-paced, customer-facing environment.

Responsibilities

• Enhance member experience by identifying improvement opportunities.
• Serve as the first point of contact for member concerns.
• Resolve member complaints professionally and empathetically.
• Develop strategies to engage members and improve retention.
• Collaborate with department managers for feedback and improvement.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Organizational skills

Fitness management software proficiency

Knowledge of fitness industry operations

Tools

Microsoft Office Suite

Job description

EōS Fitness in Peoria, Arizona, seeks a dedicated professional to develop a team that delivers exceptional customer experiences and meets business objectives. Responsibilities include enhancing member satisfaction, resolving issues, and collaborating with management to improve service quality.

The ideal candidate is experienced in customer service or leadership, possesses strong communication and organizational skills, and is familiar with the fitness industry. Benefits include competitive pay, free membership, and comprehensive health benefits.