Member Experience Lead: Elevate Service & Retention

Eosfitness; Cypress (TX); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

Daily Pay offered

401(k) + Company matching

Job summary

EōS Fitness is seeking a leader to develop a team that delivers exceptional customer experience in Cypress, Texas. The role focuses on enhancing member satisfaction, resolving concerns, and fostering a positive environment.

The ideal candidate will have experience in customer service or leadership within the fitness industry and will embody the company’s core values to create loyal fans and exercise practitioners.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness industry.
• Excellent communication (written and verbal), problem-solving, and interpersonal skills.
• Ability to multitask and thrive in a fast-paced, customer-facing environment.

Responsibilities

• Takes initiative in identifying ways to enhance the member experience.
• Serves as the first point of contact for member concerns.
• Addresses member complaints with professionalism and empathy.

Skills

Customer service experience

Communication skills

Problem-solving

Organizational skills

Proficiency with fitness management software

Tools

Microsoft Office Suite

Fitness management software

Job description

EōS Fitness is seeking a leader to develop a team that delivers exceptional customer experience in Cypress, Texas. The role focuses on enhancing member satisfaction, resolving concerns, and fostering a positive environment.

The ideal candidate will have experience in customer service or leadership within the fitness industry and will embody the company’s core values to create loyal fans and exercise practitioners.