Member Experience Lead — Elevate Gym Service

Dormont Manufacturing Co; Scottsdale (AZ); On-site; USD 25,485 - 28,240; Part time

Benefits offered by this job

Free membership for one family member

Discounts on personal training and merchandise

401(k) with company matching

Job summary

Dormont Manufacturing Co is seeking a Member Experience Manager in Scottsdale, Arizona, responsible for delivering exceptional member service and supporting gym operations. The ideal candidate will have proven customer service experience and strong communication skills.

Benefits include a competitive pay range of $18.50 – $20.50 per hour, free membership for you and a family member, as well as health and retirement plans. Join our energetic and supportive team!

Qualifications

• Proven experience in customer service or front‑line leadership, preferably in fitness, hospitality, or service industry.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Enhance the member experience through initiatives.
• Serve as the first contact for member concerns.
• Support member retention through engagement strategies.

Skills

Customer service experience

Problem-solving skills

Multitasking ability

Organizational skills

Communication skills

Microsoft Office Suite proficiency

Tools

Fitness management software

Social media platforms

Job description

Dormont Manufacturing Co is seeking a Member Experience Manager in Scottsdale, Arizona, responsible for delivering exceptional member service and supporting gym operations. The ideal candidate will have proven customer service experience and strong communication skills.

Benefits include a competitive pay range of $18.50 – $20.50 per hour, free membership for you and a family member, as well as health and retirement plans. Join our energetic and supportive team!