Member Experience Leader: Elevate Gym Service

EōS Fitness; Glendale (AZ); On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted Personal Training

401(k) with Company matching

Competitive pay plus vacation, holiday, and sick pay

Job summary

EōS Fitness in Glendale, AZ is looking for a dynamic Member Experience Manager to provide best-in-class service to members and guests. This role involves resolving member concerns, training staff, and ensuring a welcoming environment.

Ideal candidates will have proven experience in customer service, excellent communication skills, and the ability to multitask effectively. The position supports overall gym operations and requires a commitment to enhancing member satisfaction.

EōS offers competitive pay, benefits, and a supportive work environment focused on professional development.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent communication (written and verbal) skills.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Enhance member experience by resolving service issues.
• Model core values and lead front desk team.
• Monitor member satisfaction and provide actionable insights.
• Collaborate with department managers to improve services.

Skills

Customer service experience

Communication skills

Problem-solving abilities

Organizational skills

Familiarity with fitness management software

Tools

Microsoft Office Suite

Social media platforms

Job description

EōS Fitness in Glendale, AZ is looking for a dynamic Member Experience Manager to provide best-in-class service to members and guests. This role involves resolving member concerns, training staff, and ensuring a welcoming environment.

Ideal candidates will have proven experience in customer service, excellent communication skills, and the ability to multitask effectively. The position supports overall gym operations and requires a commitment to enhancing member satisfaction.

EōS offers competitive pay, benefits, and a supportive work environment focused on professional development.