Member Experience Leader — Elevate Gym Service

EōS Fitness; Arizona; On-site; USD 25,485 - 28,240; Full time

Benefits offered by this job

Free membership for employee and one family member

Discounted Personal Training and merchandise

Competitive pay with vacation and sick leave

401(k) with company matching

Group Health, dental, vision benefits

Job summary

EōS Fitness in Arizona is looking for a dynamic Member Experience Manager to enhance customer service and improve member satisfaction. This role involves leading a dedicated team, resolving member complaints, and ensuring a high standard of service throughout the gym.

The ideal candidate will have a background in customer service or leadership, excellent communication abilities, and experience in the fitness or hospitality industries. Join our energetic team and create loyal fans among our members through exceptional service.

Qualifications

• Proven experience in customer service or front-line leadership.
• Excellent communication (written and verbal) and interpersonal skills.
• Ability to multitask and thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.

Responsibilities

• Enhance the member experience and resolve service issues.
• Address member complaints with empathy and professionalism.
• Develop strategies to engage members and improve retention.
• Collaborate with department managers to ensure satisfaction.

Skills

Customer service

Leadership

Communication skills

Problem-solving

Time management

Organizational skills

Education

Experience in fitness, hospitality, or service industry

Tools

Fitness management software

Microsoft Office Suite

Job description

EōS Fitness in Arizona is looking for a dynamic Member Experience Manager to enhance customer service and improve member satisfaction. This role involves leading a dedicated team, resolving member complaints, and ensuring a high standard of service throughout the gym.

The ideal candidate will have a background in customer service or leadership, excellent communication abilities, and experience in the fitness or hospitality industries. Join our energetic team and create loyal fans among our members through exceptional service.