Member Experience Lead — Club Services

Active Wellness; Napa (CA); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401(k) plan

Paid Time Off

Complimentary Club Membership

Job summary

A fitness company located in Napa, CA is seeking a Member Services Supervisor. This role involves supervising the Service Desk team to ensure exceptional customer service and retention. Responsibilities include training staff, managing member inquiries, and administrative duties. Candidates should have strong customer service skills, a high school diploma, and be certified in AED/CPR/First Aid. This full-time position offers benefits including health insurance and a 401(k).

Qualifications

• Previous health club personal training experience is a plus.
• 1 year in customer service, management experience a plus.
• Must be AED/CPR/First Aid Certified.

Responsibilities

• Supervise the Service Desk Team to support exceptional customer experience.
• Assist with membership billing and account questions.
• Recruit, train, and develop the Service Desk Team.

Skills

Customer service skills

Team oriented

Strong written and verbal communication skills

Detail oriented

Organized

Ability to multitask

Basic computer skills

Education

High School Diploma

Tools

Google Office Suite

Microsoft Office Suite

Member Management Systems

Job description

A fitness company located in Napa, CA is seeking a Member Services Supervisor. This role involves supervising the Service Desk team to ensure exceptional customer service and retention. Responsibilities include training staff, managing member inquiries, and administrative duties. Candidates should have strong customer service skills, a high school diploma, and be certified in AED/CPR/First Aid. This full-time position offers benefits including health insurance and a 401(k).