Member Experience & Services Specialist

Crunch Fitness; San Rafael (CA); On-site; USD 2,066,000 - 3,444,000; Full time

Job summary

A fitness club in San Rafael, California is seeking individuals for membership sales. Responsibilities include greeting members, checking in guests, managing member requests, and maintaining a professional atmosphere. The ideal candidates are fluent in English and possess strong customer service and computer skills. This position promises an engaging environment where you can make a difference in member experiences.

Responsibilities

• Membership Sales.
• Greet all members & guests with a smile and wish them well as they exit the club.
• Check in all members and guests in accordance with company procedures.
• Facilitate any messages on club software at member check-in.
• Answer phones in courteous, helpful, professional manner.
• Communicate special events to members and guests.
• Maintain an atmosphere, which makes members feel welcome.
• Facilitate all member requests or forward to a manager.
• Maintain professional disposition at all times.
• Sell retail products.
• Schedule member services: tanning, etc.
• Facilitate payment of member services in accordance with company procedures.
• Know club facility, services, and schedules.
• Maintain a clean and organized work area.
• Assist in all projects as delegated by club management.
• Follow all policies and procedures in the Employee Handbook.
• Opening and closing duties.

Skills

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Job description

A fitness club in San Rafael, California is seeking individuals for membership sales. Responsibilities include greeting members, checking in guests, managing member requests, and maintaining a professional atmosphere. The ideal candidates are fluent in English and possess strong customer service and computer skills. This position promises an engaging environment where you can make a difference in member experiences.