Member Experience Leader – Front Desk & Retention

EōS Fitness; Waco (TX); On-site; USD 13,776 - 15,153; Part time

Benefits offered by this job

Free membership for you and a family member

Discounted personal training

Employee referral program

Daily pay offered

401(k) with company matching

Group health, dental, and vision insurance

Job summary

A fitness company is looking for a Customer Service Leader to enhance member experience and support retention strategies. The ideal candidate should have proven customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Responsibilities include resolving member issues and collaborating with various teams to maintain high standards of service. This role offers competitive pay with various benefits including free gym membership and healthcare options.

Qualifications

• Proven experience in customer service or front-line leadership, preferably in the fitness or service industry.
• Excellent written and verbal communication skills.
• Ability to thrive in a fast-paced, customer-facing environment.

Responsibilities

• Enhance the member experience and resolve concerns.
• Support member retention strategies.
• Collaborate with gym managers to improve service.

Skills

Customer service experience

Communication skills

Problem-solving skills

Organizational skills

Multitasking ability

Tools

Fitness management software

Microsoft Office Suite

Social media platforms

Job description

A fitness company is looking for a Customer Service Leader to enhance member experience and support retention strategies. The ideal candidate should have proven customer service experience, excellent communication skills, and the ability to thrive in a fast-paced environment. Responsibilities include resolving member issues and collaborating with various teams to maintain high standards of service. This role offers competitive pay with various benefits including free gym membership and healthcare options.