Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Lafayette (LA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a motivated team member to assist in overseeing gym operations and ensure a positive member experience. You will contribute to front desk tasks, answer calls, and help with sign-ups, cancellations, and member updates.

You will also help train staff, support marketing initiatives, maintain club cleanliness, and back up the Club Manager when needed to support a welcoming, well-run fitness environment.

Qualifications

• Minimum Qualifications include honesty and a strong work ethic.
• Strong customer service skills are required.
• Excellent communication, organizational and leadership abilities.

Responsibilities

• Assist in overseeing gym operations to ensure positive member experience.
• Provide back-up support to Club Manager when needed.
• Front desk duties: answer calls, assist with questions, process sign-ups and cancellations.
• Greet potential members, give tours, and aid member account updates.
• Support staff training and marketing efforts and maintain cleanliness and appearance.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Leadership

Basic Computer Proficiency

Tools

POS system

Job description

Planet Fitness - Baseline Fitness is seeking a motivated team member to assist in overseeing gym operations and ensure a positive member experience. You will contribute to front desk tasks, answer calls, and help with sign-ups, cancellations, and member updates.

You will also help train staff, support marketing initiatives, maintain club cleanliness, and back up the Club Manager when needed to support a welcoming, well-run fitness environment.