Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Minot (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Health, Dental and Vision Insurance

Free Membership for self and onefamily

Flexible schedule

Dollars for Scholars Program

Employee Discounts

Advancement Opportunities

Training & development

Pet Insurance

Short Term Disability Insurance

Critical Illness Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to oversee gym operations and ensure a positive member experience. This role will partner with the Club Manager to maintain service excellence and safety standards.

You will train staff, supervise front desk duties, assist with member check-ins, sign-ups, cancellations, and tours, and help manage marketing promotions while upholding company policies. This is a full-time, non-exempt supervisory position with growth opportunities.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring all staff provide great customer experience.
• Front desk duties including answering calls, assisting with questions, and taking information.
• Assist in member check-ins, sign-ups, cancellations, and updating member accounts.
• Great/meet potential members and provide gym tours.
• Assist in managing marketing efforts and ensuring staff are trained on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports.

Skills

Strong customer service skills

Strong communication skills

Leadership

Organizational skills

Basic computer proficiency

Honesty and good work ethic

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to oversee gym operations and ensure a positive member experience. This role will partner with the Club Manager to maintain service excellence and safety standards.

You will train staff, supervise front desk duties, assist with member check-ins, sign-ups, cancellations, and tours, and help manage marketing promotions while upholding company policies. This is a full-time, non-exempt supervisory position with growth opportunities.