Fitness Club Team Lead – Member Experience

ComForCare Home Care (Raleigh, NC); Osseo (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Free Gym Membership for self and one

Health, Dental and Vision Insurance

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, supervise front desk tasks, greet potential members with tours, and support the Club Manager with daily operations.

The ideal candidate will have strong customer service and leadership abilities, excellent communication, and basic computer skills. This is a full-time, on-site position at our facility.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks: answering calls, taking info calls, member check-ins, sign-ups, cancellations, and updating member accounts.
• Provide gym tours and help resolve member service issues.
• Support Club Manager with team management and policy adherence.
• Help maintain a positive gym image and ensure cleanliness and appearance.
• Assist in marketing, inventory, and reporting as needed.

Skills

Honesty

Customer service

Leadership

Communication

Organizational skills

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, supervise front desk tasks, greet potential members with tours, and support the Club Manager with daily operations.

The ideal candidate will have strong customer service and leadership abilities, excellent communication, and basic computer skills. This is a full-time, on-site position at our facility.