Gym Team Lead: Elevate Member Experience & Operations

ComForCare Home Care (Raleigh, NC); Ventura (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Free membership for family

Job summary

Planet Fitness - PF Baseline Fitness in the United States is seeking a Team Lead to oversee gym operations and deliver exceptional member experiences. You will train staff, manage front desk tasks, and support the Club Manager with daily operations, marketing efforts, and maintaining facility standards.

The role emphasizes strong customer service, leadership, and communication skills, with duties spanning member sign-ups, tours, issue resolution, and ensuring policy adherence.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Front desk duties including answering calls, taking information, and assisting with member sign-ups/cancellations.
• Support Club Manager with staff management and operations.
• Ensure adherence to policies and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Assist in marketing promotions, inventory, and reporting.
• Provide excellent customer service and effective problem solving.

Skills

Customer service

Leadership

Communication

Front desk operations

Basic computer skills

Honesty

Tools

Point-of-sale systems

Job description

Planet Fitness - PF Baseline Fitness in the United States is seeking a Team Lead to oversee gym operations and deliver exceptional member experiences. You will train staff, manage front desk tasks, and support the Club Manager with daily operations, marketing efforts, and maintaining facility standards.

The role emphasizes strong customer service, leadership, and communication skills, with duties spanning member sign-ups, tours, issue resolution, and ensuring policy adherence.