Gym Operations Team Lead

Baseline Fitness; Louisiana (MO); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Free Membership for self and family

Dollars for Scholars Program

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee daily gym operations and ensure a positive member experience. The role includes supervising staff, frontline tasks, processing member check-ins, tours, sign-ups, and handling inquiries with a friendly, professional approach.

You will train and support team members, enforce company policies, and assist the Club Manager as needed while promoting a welcoming environment and safe, clean facilities.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Very involved in front desk related tasks.
• Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls.
• Assist in member check-ins, sign-ups, cancellations, and updating member account information.
• Great/meet potential members and provide gym tour.
• Assist to facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensuring adherence to all company policies and procedures.
• Help create and maintain a positive image for the club.
• Assist overseeing cleanliness and appearance of gym.
• Assist in managing marketing efforts. Making sure team members are aware and trained on all current marketing promotions.
• Assist in ordering supplies, keeping inventory and tracking reports as needed.

Skills

Customer service

Leadership

Communication

Staff development

Front desk duties

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee daily gym operations and ensure a positive member experience. The role includes supervising staff, frontline tasks, processing member check-ins, tours, sign-ups, and handling inquiries with a friendly, professional approach.

You will train and support team members, enforce company policies, and assist the Club Manager as needed while promoting a welcoming environment and safe, clean facilities.