Gym Operations Lead — Member Experience & Training

ComForCare Home Care (Raleigh, NC); Oxnard (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Free Membership

Advancement Opportunities

Paid Time Off

Employee discounts

HSA

Short Term Disability Insurance

Critical Illness Insurance

Pet Insurance

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to oversee gym operations and ensure a positive member experience. You will help train staff, supervise front desk tasks, and support the Club Manager in daily activities.

The role emphasizes strong customer service, communication, and leadership while maintaining policies and promoting a welcoming club image. This is a Full Time/Supervisor position at a franchise location.

Qualifications

• Minimum qualifications include honesty and a strong work ethic.
• Excellent customer service skills and a professional demeanor.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency and familiarity with common software.

Responsibilities

• Assist in training and developing staff to ensure quality service.
• Oversee member service and ensure staff deliver positive experiences.
• Handle front desk duties including answering calls and assisting members.
• Support club manager and help maintain policies and procedures.
• Promote a welcoming image and assist with marketing efforts.

Skills

Leadership

Customer service

Communication

Team coordination

Professionalism

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to oversee gym operations and ensure a positive member experience. You will help train staff, supervise front desk tasks, and support the Club Manager in daily activities.

The role emphasizes strong customer service, communication, and leadership while maintaining policies and promoting a welcoming club image. This is a Full Time/Supervisor position at a franchise location.