Member Experience & Growth Specialist

VyStar Credit Union; Lake City (FL); On-site; USD 40,000 - 48,000; Full time

Benefits offered by this job

401(k) Plan

Tuition reimbursement

On-the-job training

Job summary

VyStar Credit Union is seeking a Relationship Specialist to deliver exceptional member experiences in person and over the phone while growing consumer and business relationships. The role emphasizes listening, discovery, and offering tailored VyStar solutions.

Ideal candidates have a sales/customer service background, strong communication skills, and a professional demeanor. On-site work in Florida with a focus on service excellence and community engagement.

Qualifications

• High School Diploma/GED is required.
• Associate's degree is preferred.
• Previous sales/customer service experience is preferred, ideally with a financial institution.

Responsibilities

• Provide outstanding member experiences during in-person and phone interactions.
• Identify member cues, ask open-ended questions, and grow relationships.
• Position VyStar credit union’s products to meet member needs.
• Handle personal and business transactions and process loan applications.
• Explain credit and savings options and refer more complex products when appropriate.

Skills

Active listening

Communication skills

Sales mindset

Customer service

Professionalism

Education

High School Diploma/GED

Associate's degree preferred

Tools

Microsoft Office

Internet

Job description

VyStar Credit Union is seeking a Relationship Specialist to deliver exceptional member experiences in person and over the phone while growing consumer and business relationships. The role emphasizes listening, discovery, and offering tailored VyStar solutions.

Ideal candidates have a sales/customer service background, strong communication skills, and a professional demeanor. On-site work in Florida with a focus on service excellence and community engagement.