Member Experience & Solutions Advisor

VyStar Credit Unions; Lake City (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

VyStar Credit Union is seeking a Relationship Specialist to deliver exceptional member experiences in person and by phone. You will identify member needs, build consumer and business relationships, and accurately process transactions while cross-selling VyStar products.

The role requires strong communication, sales drive, and the ability to handle multiple tasks in a fast-paced environment with professional presentation.

Qualifications

• Demonstrated ability to process accurate transactions and requests.
• Excellent listening, verbal and written communication skills.
• Outgoing personality with a strong desire to help people.

Responsibilities

• Interact with members in person and over the phone to provide exceptional service.
• Identify member needs and upsell VyStar solutions.
• Handle account activities, open new accounts, and process loan applications.
• Explain basics of credit, savings and investment options to members.

Skills

Sales

Customer service

Communication

Listening

Cross-selling

Education

High School Diploma/GED

Associate’s degree preferred

Tools

Microsoft Office

Job description

VyStar Credit Union is seeking a Relationship Specialist to deliver exceptional member experiences in person and by phone. You will identify member needs, build consumer and business relationships, and accurately process transactions while cross-selling VyStar products.

The role requires strong communication, sales drive, and the ability to handle multiple tasks in a fast-paced environment with professional presentation.