Member Experience & Growth Coordinator

YMCA of Southeastern North Carolina; Wilmington (NC); Sur place; USD 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental and vision coverage

Paid training

Generous PTO

HSA match

YMCA family membership

Retirement plan

Résumé du poste

The YMCA of Southeastern North Carolina is seeking a proactive MEMBERSHIP COORDINATOR to deliver exceptional service to members, guests, and program participants. Under the supervision of the Membership Director, you will promote memberships and programs, supervise staff, and handle day-to-day member services operations.

You’ll recruit and train part-time staff, manage schedules, respond to member feedback, and support marketing and budget efforts to grow membership and strengthen community

Qualifications

• High school diploma or GED required; bachelor’s degree preferred but not required.
• Excellent customer service and communication skills.
• Ability to read, write, and interpret standard documents.
• Proficient with Office 365 programs and general computer skills.
• Willingness to work evenings and weekends; reliable transportation.
• CPR/AED and First Aid certifications required within 30 days of hire.

Responsabilités

• Provides excellent service to members, guests, and program participants in person, by email and phone.
• Promotes memberships and programs; sells memberships at the point of contact.
• Supervises and schedules the Membership staff team and volunteers.
• Responds to member feedback and oversees daily Member Services operations.
• Helps recruit, hire, train, and support staff; participates in staff meetings.
• Assists with budgeting, campaigns, and marketing to grow membership.

Connaissances

Office 365

Customer service

Communication skills

Flexibility

Formation

High school diploma or GED

Bachelor’s degree preferred

Description du poste

The YMCA of Southeastern North Carolina is seeking a proactive MEMBERSHIP COORDINATOR to deliver exceptional service to members, guests, and program participants. Under the supervision of the Membership Director, you will promote memberships and programs, supervise staff, and handle day-to-day member services operations.

You’ll recruit and train part-time staff, manage schedules, respond to member feedback, and support marketing and budget efforts to grow membership and strengthen community