Member Experience & Engagement Lead

YMCA of NorthWest North Carolina; Winston-Salem (NC); Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

YMCA of NorthWest North Carolina in Winston-Salem, NC is seeking a Member Experience Leader to boost member engagement, growth, and retention. You will build authentic relationships, deliver excellent service to members and program participants, and support administrative tasks related to membership management.

You will collaborate with wellness staff for seamless new member orientation and coordinate with various departments to ensure a welcoming and safe environment.

Qualifications

• Associate degree required; 2 years of related experience or equivalent.
• CPR/AED/First Aid/Emergency Oxygen certification required or obtained within 30 days of hire.
• Bilingual skills preferred.

Responsabilités

• Greet and assist members, guests, and staff in a professional manner.
• Conduct tours for prospective members and explain benefits and YMCA opportunities.
• Use Listen-First approach to connect health-seekers with staff and programs.
• Schedule and coordinate new member orientation and uFit sessions.
• Address complaints promptly and inform supervisor of unresolved issues.
• Process new member IDs, guest passes, and program registrations.
• Respond to phone inquiries and communicate YMCA policies.

Connaissances

Interpersonal skills

Listen-First

Verbal communication

Customer service

Formation

Associate degree

Outils

DAXKO

Office software

Description du poste

YMCA of NorthWest North Carolina in Winston-Salem, NC is seeking a Member Experience Leader to boost member engagement, growth, and retention. You will build authentic relationships, deliver excellent service to members and program participants, and support administrative tasks related to membership management.

You will collaborate with wellness staff for seamless new member orientation and coordinate with various departments to ensure a welcoming and safe environment.