Member Experience Leader: Engagement & Growth

YMCA of NorthWest North Carolina

North Carolina

On-site

USD 35,000 - 50,000

Full time

2 days ago

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Job summary

The YMCA of NorthWest North Carolina is seeking a Member Experience Leader to grow member engagement, welcome new members, and uphold service standards across members, guests and program participants. This role partners with wellness staff to create a welcoming orientation experience for new members.

You will process IDs, assist with inquiries, and support the Annual Giving Campaign while modeling YMCA values in a fast-paced branch environment.

Qualifications

Associate degree with 2 years related experience or equivalent.
CPR/AED/First Aid/Emergency Oxygen certification required (or obtained within 30 days).
Computer proficiency and customer service experience; bilingual skills preferred.

Responsibilities

Greet and assist all members, potential members and staff professionally.
Conduct tours for prospective members and explain benefits of membership and programs.
Use Listen-First skills to connect members with staff, programs and small communities.
Coordinate with wellness staff to schedule new member uFit sessions.
Address complaints courteously and resolve customer service issues.
Process new member ID cards, guest passes and registrations for services.
Respond to phone inquiries following YMCA best practices.
Know emergency procedures and assist in emergencies as needed.
Support DAXKO reports as needed for the branch and participate in campaigns.