Membership Experience Lead

YMCA of Southeastern NC; Wilmington (NC); Sur place; USD 20 000 - 30 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision plans

PTO & HSA match

Free YMCA family membership

Discounts on YMCA programs

Résumé du poste

The YMCA of Southeastern North Carolina in Wilmington, NC is seeking a dynamic Membership Coordinator to lead Member Services, promote memberships and programs, and deliver exceptional service to members and guests.

You will supervise staff, manage scheduling, assist with marketing, budgeting, and safety, and work evenings/weekends as needed to support a vibrant community-focused branch.

Qualifications

• High school diploma or GED required; higher degree preferred but not required.
• Must be 21 or older.
• Ability to read, write and speak effectively with customers.
• Ability to follow instructions and solve problems on the job.
• Excellent computer and keyboard skills; proficient with Office 365.
• Ability to work nights and weekends.
• Reliable transportation.
• CPR/AED and First Aid certifications within 30 days of hire.

Responsabilités

• Provide excellent service to members, guests, and program participants in-branch, by email, and by phone.
• Promote memberships and programs; respond to member feedback and needs.
• Supervise and schedule all Member Service staff and volunteers.
• Schedule Member Service staff and assist with staff meetings and trainings.
• Manage membership holds and cancellations; oversee daily Member Services operations.
• Assist with internal and community marketing to grow membership and programs.
• Interview and tour prospective members; sell memberships.

Connaissances

Customer service

Public speaking

Microsoft Office

Formation

High School Diploma or GED

Bachelor’s or associate degree (preferred)

Outils

Office 365

Description du poste

The YMCA of Southeastern North Carolina in Wilmington, NC is seeking a dynamic Membership Coordinator to lead Member Services, promote memberships and programs, and deliver exceptional service to members and guests.

You will supervise staff, manage scheduling, assist with marketing, budgeting, and safety, and work evenings/weekends as needed to support a vibrant community-focused branch.