Member Experience Champion

YMCA of NorthWest North Carolina; Taylorsville (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

YMCA of NorthWest North Carolina is seeking a Member Experience Leader to increase membership engagement, growth, and retention. You will welcome members, conduct tours, and coordinate with wellness staff to create a seamless orientation experience for new members.

The role emphasizes authentic relationship-building, exceptional service, and knowledge of membership systems (e.g., DAXKO). Flexibility to address issues and support campaigns is expected, including daily front-line duties.

Qualifications

• Associate degree or equivalent experience required.
• CPR/AED/First Aid/Emergency Oxygen certification required (or obtained within 30 days).
• Bilingual skills preferred.

Responsibilities

• Greet and assist members and guests in a professional, friendly manner.
• Conduct tours and explain benefits of membership and YMCA mission.
• Assist with member orientation and connect with wellness staff.
• Respond to inquiries and resolve customer service issues.
• Process member ID cards and register members for services.

Skills

Interpersonal skills

Listen-First

Verbal communication

Customer service

Education

Associate degree

CPR/AED/First Aid/ Emergency Oxygen certification

Tools

DAXKO software

Job description

YMCA of NorthWest North Carolina is seeking a Member Experience Leader to increase membership engagement, growth, and retention. You will welcome members, conduct tours, and coordinate with wellness staff to create a seamless orientation experience for new members.

The role emphasizes authentic relationship-building, exceptional service, and knowledge of membership systems (e.g., DAXKO). Flexibility to address issues and support campaigns is expected, including daily front-line duties.