Member Experience Pro - Free Membership & Flexible Hours

YMCA of Greater Charlotte; Charlotte (NC); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Free Y membership

Other compensation benefits

Job summary

YMCA of Greater Charlotte is seeking a Member Experience Specialist in Charlotte, NC. The role delivers advanced membership services, specialized consultations, and high-level sales support to enhance member connection and retention.

The position requires strong customer service, deep knowledge of YMCA membership systems, and skills in fitness onboarding or advanced membership transactions. It is non-supervisory but a key SME for the team.

Qualifications

• Proven customer service experience in a member-focused role.
• Knowledge of YMCA membership systems and transactions is required.
• Experience in fitness onboarding or advanced membership transactions preferred.

Responsibilities

• Deliver advanced membership services and specialized consultations.
• Support membership growth and program engagement while retaining members.
• Act as a subject matter resource for the team without supervisory responsibilities.
• Conduct body composition assessments and onboarding appointments.
• Provide expert membership guidance and resolve complex account issues.

Skills

Customer service

YMCA membership systems

Fitness onboarding

Advanced membership transactions

CRM systems

Point-of-sale processes

Education

Exercise science degree or accredited personal training certification

Tools

POS systems

CRM software

Job description

YMCA of Greater Charlotte is seeking a Member Experience Specialist in Charlotte, NC. The role delivers advanced membership services, specialized consultations, and high-level sales support to enhance member connection and retention.

The position requires strong customer service, deep knowledge of YMCA membership systems, and skills in fitness onboarding or advanced membership transactions. It is non-supervisory but a key SME for the team.