Member Experience & Growth Lead

YMCA of NorthWest North Carolina; Taylorsville (NC); On-site; USD 38,000 - 54,000; Full time

Job summary

The YMCA of NorthWest North Carolina is seeking a dedicated Member Experience Leader to enhance membership engagement, growth and retention through authentic relationships and outstanding service to members, guests and program participants. The role partners with the wellness team to create a welcoming orientation experience for new members.

You will perform administrative duties, manage member information, and support DAXKO reports while upholding the YMCA mission and values in a diverse

Qualifications

• Associate degree or equivalent required.
• CPR/AED/First Aid certification required (or obtained within 30 days of hire).
• Computer proficiency and customer service experience required.
• Experience with membership management software is preferred.

Responsibilities

• Greet and assist members and staff professionally.
• Conduct tours for prospective members and explain benefits.
• Use Listen-First approach to connect members with programs.
• Coordinate with wellness staff to schedule orientations and uFit sessions.
• Respond to member inquiries and address complaints promptly.
• Process ID cards, guest passes, registrations, and inquiries.

Skills

Interpersonal skills

Listen-First

Verbal communication

Customer service

Education

Associate degree

CPR/AED/First Aid certification

Tools

DAXKO

Office software

Job description

The YMCA of NorthWest North Carolina is seeking a dedicated Member Experience Leader to enhance membership engagement, growth and retention through authentic relationships and outstanding service to members, guests and program participants. The role partners with the wellness team to create a welcoming orientation experience for new members.

You will perform administrative duties, manage member information, and support DAXKO reports while upholding the YMCA mission and values in a diverse