Director of Membership & Community Engagement

YMCA of Southeastern North Carolina; Clinton (NC); Presencial; USD 70.000 - 95.000; Tempo integral

Resumo da vaga

YMCA of Southeastern North Carolina is seeking an experienced Member Services Associate Director to lead Membership and Family Engagement operations, ensuring outstanding member experiences and effective program delivery.

You will supervise staff and volunteers, manage budgets, uphold safety standards, and foster community partnerships to advance Youth Development, Healthy Living, and Social Responsibility.

Qualificações

• High school diploma or equivalent, with at least 2 years in customer service and supervisory roles.
• Proven interpersonal and coaching abilities to develop staff and serve members effectively.
• Excellent oral and written communication skills for member interactions and reporting.
• CPR/First Aid Certification required within 30 days of hire.
• Ability to respond to safety and emergency situations with calm, proactive action.
• YMCA or non-profit experience is preferred and valued.
• Proficient with Microsoft Office and related tools (Office, Paylocity, etc.).
• Strong attention to detail and the ability to relate to diverse community members.

Responsabilidades

• Provide exceptional customer service to members, staff, volunteers, and guests by building positive relationships and responding promptly to inquiries.
• Demonstrate commitment to the YMCA mission and model the core values in daily interactions and leadership.
• Foster a diverse, equitable, and inclusive environment and identify opportunities to improve service quality and operations.
• Support development and implementation of family programs and services that advance YMCA core values and community impact.
• Assist with annual campaigns and fundraising by coordinating volunteers and promoting philanthropy.

Conhecimentos

Interpersonal & coaching skills

Excellent oral and written comms

Highly attentive to detail

Diversity and inclusion

CPR/First Aid Certification

Non-profit experience preferred

MS Office proficiency

Formação

High school diploma

Descrição da vaga

YMCA of Southeastern North Carolina is seeking an experienced Member Services Associate Director to lead Membership and Family Engagement operations, ensuring outstanding member experiences and effective program delivery.

You will supervise staff and volunteers, manage budgets, uphold safety standards, and foster community partnerships to advance Youth Development, Healthy Living, and Social Responsibility.