Member Experience & Growth Coach

Brick Bodies Fitness Services Inc; Reisterstown (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

Brick Bodies Fitness Services Inc is seeking a Membership Counselor to drive new memberships and maximize member engagement. The role emphasizes listening, service excellence, and a proactive sales approach within our health club environment.

The MC will greet guests, tour facilities, promote campaigns, and convert inquiries into appointments while maintaining high standards of customer service and rapport with members and staff.

Qualifications

• College degree required or preferred.
• Two years of commissioned sales experience (preferably in a health club or related field).
• Current CPR/AED certification required or preferred.
• Strong customer service, communication and interpersonal skills.
• Positive attitude with a commitment to excellence.
• Entrepreneurial spirit and confidence in incentive-based pay.
• Strong organizational skills and time management.
• Basic computer skills and proficiency with club software.

Responsibilities

• Generate new sales and promote current campaigns to prospects.
• Greet guests, tour the club and convert inquiries to appointments.
• Handle telephone inquiries and convert 75%+ into appointments.
• Make a minimum of 50 phone contacts per day with prospects, low usage members, and former members.
• Obtain referrals from members and perform community outreach 3–5 hours per week.
• Encourage new member participation and schedule trainer sessions.

Skills

Commission-based sales

Customer service

Interpersonal skills

Communication

Team player

Entrepreneurial spirit

Positive attitude

Confidence under incentive pay

Time management

Basic computer skills

CPR/AED certification

Education

College degree

Job description

Brick Bodies Fitness Services Inc is seeking a Membership Counselor to drive new memberships and maximize member engagement. The role emphasizes listening, service excellence, and a proactive sales approach within our health club environment.

The MC will greet guests, tour facilities, promote campaigns, and convert inquiries into appointments while maintaining high standards of customer service and rapport with members and staff.