Membership Counselor

Brick Bodies Fitness Services Inc; Reisterstown (MD); On-site; USD 40,000 - 65,000; Full time

Job summary

Brick Bodies Fitness Services Inc is seeking a Membership Counselor to drive new memberships and maximize member engagement. The role emphasizes listening, service excellence, and a proactive sales approach within our health club environment.

The MC will greet guests, tour facilities, promote campaigns, and convert inquiries into appointments while maintaining high standards of customer service and rapport with members and staff.

Qualifications

• College degree required or preferred.
• Two years of commissioned sales experience (preferably in a health club or related field).
• Current CPR/AED certification required or preferred.
• Strong customer service, communication and interpersonal skills.
• Positive attitude with a commitment to excellence.
• Entrepreneurial spirit and confidence in incentive-based pay.
• Strong organizational skills and time management.
• Basic computer skills and proficiency with club software.

Responsibilities

• Generate new sales and promote current campaigns to prospects.
• Greet guests, tour the club and convert inquiries to appointments.
• Handle telephone inquiries and convert 75%+ into appointments.
• Make a minimum of 50 phone contacts per day with prospects, low usage members, and former members.
• Obtain referrals from members and perform community outreach 3–5 hours per week.
• Encourage new member participation and schedule trainer sessions.

Skills

Commission-based sales

Customer service

Interpersonal skills

Communication

Team player

Entrepreneurial spirit

Positive attitude

Confidence under incentive pay

Time management

Basic computer skills

CPR/AED certification

Education

College degree

Job description

POSITION SUMMARYThe Membership Counselor’s (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of “Helping Members Feel Comfortable” and our core purpose of “Changing People’s Lives.” The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members’ needs, exceeding expectations and creating raving fans.KEY RELATIONSHIPSDevelop and maintain excellent working relationships with:General Manager and Membership Team LeaderAll club team membersCorporate Wellness DirectorClub Performance DirectorWe set out below some of the tasks and accountabilities that we expect you to be accountable for. These include, but are not limited to the following:LEAD GENERATION/SALESGenerating new salesBeing informed of current sales campaigns and presenting them to prospectsGreeting all guests entering the club and touring themHandling Telephone Inquiries, and converting 75% or more into appointmentsMaking a minimum of 50 phone contacts per day, includes prospects, low usage members and former membersObtaining referrals from membersPerforming 3 to 5 hours of community outreach per weekMEMBER RETENTION/CUSTOMER SERVICEHave knowledge of and participate in all club's services, products and programs.Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classesEncouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational mattersActing as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection ReportBuild rapport and lasting relationships with prospective and current membersCleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms.Because of the fluctuating demands of our Clubs’ operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.ADMINISTRATIVECompleting daily worksheets and submitting them to the Sales Manager at the end of every shiftUpgrading/changing member account informationMaintaining the proper paperwork necessary to complete membership sales and follow-up with prospectsVALUESRole model the Brick Bodies Core ValuesLive the BrandBe TenaciousBe a Team PlayerRecognize and praise behavior aligned with our valuesIdentify opportunities for continual improvementSKILLS/EXPERIENCECollege degreeTwo years of commissioned sales experience (preferably in a health club or related field) are preferred, but not requiredCurrent CPR/AED certificationStrong customer service, communication and interpersonal skillsPositive attitude with the commitment to excellenceAn entrepreneurial spiritConfidence to perform on an incentive-based salaryStrong organizational skillsBasic computer skillsEffective time management skillsSPECIAL CHARACTERISTICSEnthusiastic, energetic, personable and friendly dispositionAbility to work well unsupervisedAbility to work well with peopleStrong work ethicResourceful, creative, decisivePerseverance