Member Experience & Growth Specialist

Brick Bodies Fitness Services Inc; Timonium (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Brick Bodies Fitness Services Inc is seeking Membership Counselors to deliver a World Class customer service experience for prospective and existing members, ensuring a welcoming first impression as guests enter the club.

You will drive lead generation and sales, greet guests, conduct tours, handle telephone inquiries, book appointments, obtain referrals, and perform community outreach while living the brand promise: Helping Members Feel Comfortable and Changing Peoples Lives.

Qualifications

• College degree required.
• Two years of commissioned sales experience (preferably in a health club or related field).
• CPR/AED certification.
• Strong customer service, communication and interpersonal skills.
• Positive attitude with the commitment to excellence.
• Entrepreneurial spirit.
• Confidence to perform on an incentive-based salary.
• Strong organizational skills.
• Basic computer skills.
• Effective time management skills.
• Enthusiastic, energetic, personable and friendly disposition.
• Ability to work well unsupervised.
• Ability to work well with people.
• Strong work ethic.
• Resourceful, creative, decisive.
• Perseverance.

Responsibilities

• Lead generation and sales: generate new sales and promote campaigns; greet guests and tour them; convert inquiries to appointments.
• Handle telephone inquiries and aim to convert 75%+ into appointments.
• Make a minimum of 50 phone contacts per day (prospects, low usage members, former members).
• Obtain referrals from members and perform community outreach 3–5 hours weekly.
• Manage member integration by encouraging appointments with trainers and trying group and team classes.
• Act as MOD when scheduled and maintain the Building Inspection Report.
• Complete daily worksheets and submit to Sales Manager; upgrade/change member accounts; maintain required paperwork for sales and follow-up.

Skills

Sales experience

CPR/AED

Customer service

Communication

Entrepreneurial spirit

Confidence

Time management

Organizational skills

Team player

Positive attitude

Strong work ethic

Proactive outreach

Education

College degree

Job description

Brick Bodies Fitness Services Inc is seeking Membership Counselors to deliver a World Class customer service experience for prospective and existing members, ensuring a welcoming first impression as guests enter the club.

You will drive lead generation and sales, greet guests, conduct tours, handle telephone inquiries, book appointments, obtain referrals, and perform community outreach while living the brand promise: Helping Members Feel Comfortable and Changing Peoples Lives.