Membership Counselor

Brick Bodies Fitness Services; Reisterstown (MD); On-site; USD 40,000 - 60,000; Full time

Job summary

Brick Bodies Fitness Services in Reisterstown, MD is seeking a Membership Counselor to deliver world-class customer service, greet guests, tour the club, and promote our brand promise of changing lives through fitness.

This full-time role emphasizes sales, retention, and outreach: expect 50 daily phone contacts, attendance at community events, referrals from members, and collaboration with the leadership team to ensure member satisfaction.

Qualifications

• College degree required.
• Two years of commissioned sales experience preferred in health clubs.
• Current CPR/AED certification.
• Strong customer service, communication and interpersonal skills.
• Entrepreneurial spirit and incentive-based compensation expectations.
• Strong organizational and time-management abilities.
• Basic computer skills expected.

Responsibilities

• Generate new sales and promote club campaigns.
• Greet guests, tour the club, and schedule appointments.
• Make daily outreach calls and build referrals.
• Assist with member onboarding and trainer introductions.
• Perform club cleaning and maintain facilities.
• Manage daily worksheets and member account changes.

Skills

Customer service

Communication

Interpersonal skills

Time management

Organizational skills

Entrepreneurial spirit

Confidence

Computer skills

Education

College degree

Job description

Job DetailsJob Location: 80 Brick Bodies Reisterstown - Reisterstown, MD 21136Position Type: Full TimeSalary Range: $40,000.00 - $60,000.00 Base+Commission/yearTravel Percentage: NoneJob Category: Sales

POSITION SUMMARY

The Membership Counselor’s (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of “Helping Members Feel Comfortable” and our core purpose of “Changing People’s Lives.” The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members’ needs, exceeding expectations and creating raving fans.

KEY RELATIONSHIPS

Develop and maintain excellent working relationships with:

• General Manager and Membership Team Leader
• All club team members
• Corporate Wellness Director
• Club Performance Director

LEAD GENERATION/SALES

• Generating new sales
• Being informed of current sales campaigns and presenting them to prospects
• Greeting all guests entering the club and touring them
• Handling Telephone Inquiries, and converting 75% or more into appointments
• Making a minimum of 50 phone contacts per day, includes prospects, low usage members and former members
• Obtaining referrals from members
• Performing 3 to 5 hours of community outreach per week

MEMBER RETENTION/CUSTOMER SERVICE

• Have knowledge of and participate in all club's services, products and programs.
• Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classes
• Encouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational matters
• Acting as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection Report
• Build rapport and lasting relationships with prospective and current members
• Cleaning duties as assigned by the club leadership team, including but not limited to, cleaning, sanitizing and disinfecting work out equipment, group fitness studios, work stations, locker rooms and restrooms.
• Because of the fluctuating demands of our Clubs’ operations, it may be necessary that each associate performs a multitude of different functions. Therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other associates are expected to help you. Accordingly, you may be expected to perform other tasks as needed that are not included in the above accountability list.

ADMINISTRATIVE

• Completing daily worksheets and submitting them to the Sales Manager at the end of every shift
• Upgrading/changing member account information
• Maintaining the proper paperwork necessary to complete membership sales and follow-up with prospects

VALUES

Role model the Brick Bodies Core Values

• Live the Brand
• Be Tenacious
• Be a Team Player

Recognize and praise behavior aligned with our values

Identify opportunities for continual improvement

QualificationsSKILLS/EXPERIENCE

• College degree
• Two years of commissioned sales experience (preferably in a health club or related field) are preferred, but not required
• Current CPR/AED certification
• Strong customer service, communication and interpersonal skills
• Positive attitude with the commitment to excellence
• An entrepreneurial spirit
• Confidence to perform on an incentive-based salary
• Strong organizational skills
• Basic computer skills
• Effective time management skills

SPECIAL CHARACTERISTICS

• Enthusiastic, energetic, personable and friendly disposition
• Ability to work well unsupervised
• Ability to work well with people
• Strong work ethic
• Resourceful, creative, decisive
• Perseverance