Membership Counselor

Brick Bodies Fitness Services Inc; Timonium (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

Brick Bodies Fitness Services Inc is seeking Membership Counselors to deliver a World Class customer service experience for prospective and existing members, ensuring a welcoming first impression as guests enter the club.

You will drive lead generation and sales, greet guests, conduct tours, handle telephone inquiries, book appointments, obtain referrals, and perform community outreach while living the brand promise: Helping Members Feel Comfortable and Changing Peoples Lives.

Qualifications

• College degree required.
• Two years of commissioned sales experience (preferably in a health club or related field).
• CPR/AED certification.
• Strong customer service, communication and interpersonal skills.
• Positive attitude with the commitment to excellence.
• Entrepreneurial spirit.
• Confidence to perform on an incentive-based salary.
• Strong organizational skills.
• Basic computer skills.
• Effective time management skills.
• Enthusiastic, energetic, personable and friendly disposition.
• Ability to work well unsupervised.
• Ability to work well with people.
• Strong work ethic.
• Resourceful, creative, decisive.
• Perseverance.

Responsibilities

• Lead generation and sales: generate new sales and promote campaigns; greet guests and tour them; convert inquiries to appointments.
• Handle telephone inquiries and aim to convert 75%+ into appointments.
• Make a minimum of 50 phone contacts per day (prospects, low usage members, former members).
• Obtain referrals from members and perform community outreach 3–5 hours weekly.
• Manage member integration by encouraging appointments with trainers and trying group and team classes.
• Act as MOD when scheduled and maintain the Building Inspection Report.
• Complete daily worksheets and submit to Sales Manager; upgrade/change member accounts; maintain required paperwork for sales and follow-up.

Skills

Sales experience

CPR/AED

Customer service

Communication

Entrepreneurial spirit

Confidence

Time management

Organizational skills

Team player

Positive attitude

Strong work ethic

Proactive outreach

Education

College degree

Job description

POSITION SUMMARYThe Membership Counselors (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of Helping Members Feel Comfortable and our core purpose of Changing Peoples Lives. The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members needs, exceeding expectations and creating raving fans.KEY RELATIONSHIPSDevelop and maintain excellent working relationships with:General Manager and Membership Team LeaderAll club team membersCorporate Wellness DirectorClub Performance DirectorWe set out below some of the tasks and responsibilities that we expect you to be accountable for. These include, but are not limited to the following:LEAD GENERATION/SALESGenerating new salesBeing informed of current sales campaigns and presenting them to prospectsGreeting all guests entering the club and touring themHandling Telephone Inquiries, and converting 75% or more into appointmentsMaking a minimum of 50 phone contacts per day, includes prospects, low usage members and former membersObtaining referrals from membersPerforming 3 to 5 hours of community outreach per weekMEMBER RETENTION/CUSTOMER SERVICEHave knowledge of and participate in all club's services, products and programs.Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classesEncouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational mattersActing as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection ReportBuild rapport and lasting relationships with prospective and current membersADMINISTRATIVECompleting daily worksheets and submitting them to the Sales Manager at the end of every shiftUpgrading/changing member account informationMaintaining the proper paperwork necessary to complete membership sales and follow-up with prospectsVALUESRole model the Brick Bodies Core ValuesLive the BrandBe TenaciousBe a Team PlayerRecognize and praise behavior aligned with our valuesIdentify opportunities for continual improvementSKILLS/EXPERIENCECollege degreeTwo years of commissioned sales experience (preferably in a health club or related field) are preferred, but not requiredCurrent CPR/AED certificationStrong customer service, communication and interpersonal skillsPositive attitude with the commitment to excellenceAn entrepreneurial spiritConfidence to perform on an incentive-based salaryStrong organizational skillsBasic computer skillsEffective time management skillsSPECIAL CHARACTERISTICSEnthusiastic, energetic, personable and friendly dispositionAbility to work well unsupervisedAbility to work well with peopleStrong work ethicResourceful, creative, decisivePerseverance