Membership Counselor

Brick Bodies Fitness Services; Timonium (MD); On-site; USD 50,000 - 65,000; Full time

Job summary

Brick Bodies Fitness Services in Timonium, MD is seeking a Membership Counselor to deliver world-class customer service, greet guests, tour facilities, and promote club programs. The MC converts inquiries into appointments and helps seniors participate in training and group classes.

This full-time role offers a base salary plus commission, a performance-driven environment, and growth opportunities within our team.

Qualifications

• College degree is required and two years of commissioned sales experience preferred.
• Two years of commissioned sales experience preferred.
• Current CPR/AED certification required.
• Strong customer service, communication and interpersonal skills.
• Positive attitude with a proven record of excellence.
• Entrepreneurial spirit and goal-driven.
• Strong organizational and time management skills.
• Basic computer skills and familiarity with club software.

Responsibilities

• Generating new sales and promoting current campaigns.
• Greeting guests entering the club and giving tours.
• Handling telephone inquiries and converting at least 75% into appointments.
• Making a minimum of 50 phone contacts per day to prospects and members.
• Obtaining referrals from members.
• Performing 3 to 5 hours of community outreach per week.

Skills

Sales experience

Customer service

Communication

Interpersonal skills

Positive attitude

Entrepreneurial spirit

Organizational skills

Time management

Basic computer skills

Team player

Education

College degree

CPR/AED certification

Job description

Job Details

Job Location: 20 Brick Bodies Padonia - Timonium, MD 21093

Position Type: Full Time

Salary Range: $50,000.00 - $65,000.00 Base+Commission/year

Travel Percentage: None

Job Category: Sales

POSITION SUMMARY

The Membership Counselors (MC) goal is to provide a World Class customer service experience for our prospective and existing members as well as positive first and lasting impressions of our club for every person who walks through our doors. The MC plays a vital role in executing our brand promise of Helping Members Feel Comfortable and our core purpose of Changing Peoples Lives. The MC is a promoter of the brand but, above all, a listener who genuinely care about helping people. MCs are passionate about inspiring people to move from the thinking stage of fitness to a lifetime commitment to health and wellness; their scope of influence begins with recruiting and promoting new sales in the club and continues into daily anticipation of members needs, exceeding expectations and creating raving fans.

KEY RELATIONSHIPS

• General Manager and Membership Team Leader
• All club team members
• Corporate Wellness Director
• Club Performance Director

LEAD GENERATION/SALES

• Generating new sales
• Being informed of current sales campaigns and presenting them to prospects
• Greeting all guests entering the club and touring them
• Handling Telephone Inquiries, and converting 75% or more into appointments
• Making a minimum of 50 phone contacts per day, includes prospects, low usage members and former members
• Obtaining referrals from members
• Performing 3 to 5 hours of community outreach per week

MEMBER RETENTION/CUSTOMER SERVICE

• Have knowledge of and participate in all club's services, products and programs.
• Integrating new members by encouraging them to make an appointment to see a trainer and try both group and team training classes
• Encouraging new member participation by calling them three times (motivational phone calls) in their first 30 days of membership ng knowledgeable of all club activities and operational matters
• Acting as the M.O.D. (Manager on Duty) when scheduled, including using the M.O.D. Building Inspection Report
• Build rapport and lasting relationships with prospective and current members

ADMINISTRATIVE

• Completing daily worksheets and submitting them to the Sales Manager at the end of every shift
• Upgrading/changing member account information
• Maintaining the proper paperwork necessary to complete membership sales and follow-up with prospects

VALUES

• Role model the Brick Bodies Core Values
• Live the Brand
• Be Tenacious
• Be a Team Player

Recognize and praise behavior aligned with our values

Identify opportunities for continual improvement

QualificationsSKILLS/EXPERIENCE

• College degree
• Two years of commissioned sales experience (preferably in a health club or related field) are preferred, but not required
• Current CPR/AED certification
• Strong customer service, communication and interpersonal skills
• Positive attitude with the commitment to excellence
• An entrepreneurial spirit
• Confidence to perform on an incentive-based salary
• Strong organizational skills
• Basic computer skills
• Effective time management skills

SPECIAL CHARACTERISTICS

• Enthusiastic, energetic, personable and friendly disposition
• Ability to work well unsupervised
• Ability to work well with people
• Strong work ethic
• Resourceful, creative, decisive
• Perseverance