Member Experience & Sales Concierge

Workout Anytime Franchising Systems, LLC; Morristown (TN); On-site; USD 30,000 - 42,000; Full time

Job summary

Workout Anytime Franchising Systems, LLC is seeking a Member Experience Expert to warmly welcome members, drive membership growth, and support daily club operations. The role blends customer service excellence with proactive sales efforts, ensuring a clean, organized environment and smooth check-in processes.

The ideal candidate is energetic, sales-minded, and passionate about helping others, with strong communication skills and a professional, engaging presence for prospective and current

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, retail, or sales.
• Excellent communication and interpersonal skills.
• Positive attitude and helpful demeanor.
• Basic computer skills and familiarity with POS systems.
• Ability to multitask in a fast-paced environment.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet members and guests with enthusiasm and professionalism.
• Build relationships to create a welcoming club environment.
• Ensure proper check-in and resolve access issues.
• Respond to questions and requests promptly.
• Deliver service that promotes satisfaction and retention.
• Conduct club tours and assist with membership sales.
• Support promotions, marketing initiatives, and outreach events.
• Maintain a clean, organized club environment.
• Process memberships and account updates accurately.
• Communicate member feedback to leadership.

Skills

Customer service

Sales ability

Strong communication

Interpersonal skills

Multitasking

Flexible hours

POS system

Education

High school diploma or equivalent

Tools

POS software

Job description

Workout Anytime Franchising Systems, LLC is seeking a Member Experience Expert to warmly welcome members, drive membership growth, and support daily club operations. The role blends customer service excellence with proactive sales efforts, ensuring a clean, organized environment and smooth check-in processes.

The ideal candidate is energetic, sales-minded, and passionate about helping others, with strong communication skills and a professional, engaging presence for prospective and current