Member Experience & Front Desk Specialist

pfcareers; Coachella (CA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Free uniforms

Advancement opportunities

Employee discounts

Flexible schedule

Free membership for self and a family/

Health, Dental and Vision Insurance

Short Term Disability Insurance

Pet Insurance

Job summary

Planet Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will engage guests, answer questions, and help with tours while maintaining a welcoming club environment.

Responsibilities include greeting members, handling front desk tasks, processing sign-ups, and coordinating with club leadership as needed. This role offers opportunities for advancement and a member-centric team culture.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

Responsibilities

• Greet and meet potential members, providing a great customer experience.
• Handle front desk tasks: answer phone calls, take information calls and tours, assist in member check-ins and sign-ups.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Customer service

Computer basics

Honesty

Job description

Planet Fitness is seeking a Customer Service Representative to drive new member sales and deliver a superior member experience. You will engage guests, answer questions, and help with tours while maintaining a welcoming club environment.

Responsibilities include greeting members, handling front desk tasks, processing sign-ups, and coordinating with club leadership as needed. This role offers opportunities for advancement and a member-centric team culture.