Front Desk & Member Experience Specialist

Planet Fitness; Palm Harbor (FL); Vor Ort; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Free Black Card Membership

Free uniforms

Advancement opportunities

Training & development

Wellness resources

Zusammenfassung

Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service for members, prospective members, and guests. The role involves greeting visitors, handling front desk tasks, checking in members, signing up new members, and giving tours.

The position also requires updating member accounts, responding to questions, and maintaining club cleanliness while upholding company standards and policies.

Qualifikationen

• Customer service background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service and professional interaction with members and coworkers.
• Strong listening and problem-solving skills.
• Diplomacy in all interactions and appropriate language usage.
• Must be 18 years or older and have HS diploma/GED.

Aufgaben

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members, give tours.
• Facilitate updates to member accounts.
• Respond to questions and concerns, escalate to Assistant Manager/Manager as needed.
• Assist in maintaining club cleanliness and organization.

Kenntnisse

Customer service

Basic computer skills

Fitness passion

Positive attitude

Punctuality

Excellent listening

Diplomacy

Ausbildung

High School diploma/GED

Jobbeschreibung

Planet Fitness is seeking a Member Services Representative to create a positive member experience through superior customer service for members, prospective members, and guests. The role involves greeting visitors, handling front desk tasks, checking in members, signing up new members, and giving tours.

The position also requires updating member accounts, responding to questions, and maintaining club cleanliness while upholding company standards and policies.