Member Experience & Front Desk Specialist

Planet Fitness; Suwanee (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Planet Fitness is seeking a friendly Member Services Representative to join our team at the Suwanee club. You will greet members, answer phones, check in guests, and provide tours to prospective members while upholding our Judgement Free Zone.

The role emphasizes exceptional customer service, reliable attendance, and teamwork within a busy fitness environment. The position involves daily interaction with members, handling inquiries, and helping guests with memberships and class sign-ups.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency and attention to detail.
• Strong communication skills and professional demeanor.
• Ability to work well in a team environment and follow instructions.

Responsibilities

• Greet members and guests; provide courteous service.
• Answer phones and assist callers with questions.
• Check members in and give club tours to prospective members.
• Communicate updates and events to members and guests.
• Respond to member questions and concerns promptly and professionally.
• Assist with POS transactions for merchandise and memberships.
• Maintain a clean front desk and lobby area; support with routine cleaning.

Skills

Customer service

Phone etiquette

Attention to detail

Team player

Adaptability

Problem solving

Instructions compliance

Job description

Planet Fitness is seeking a friendly Member Services Representative to join our team at the Suwanee club. You will greet members, answer phones, check in guests, and provide tours to prospective members while upholding our Judgement Free Zone.

The role emphasizes exceptional customer service, reliable attendance, and teamwork within a busy fitness environment. The position involves daily interaction with members, handling inquiries, and helping guests with memberships and class sign-ups.